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    The Level 2 and 3 Diplomas are hybrid qualifications, made up of competence and knowledge units. These qualifications can be delivered on their own or as part of the Customer Service Apprenticeships. The Level 4 NVQ Diploma is competence based. They were developed in collaboration with Skills CFA (The Council for Administration) using the recently updated NOS (National Occupational Standards) written in conjunction with employers. Get recognition for your ability to create a great customer-service experience with the level 2-4 Customer Service qualifications. Having great customer service skills can help you move up in your career, no matter what area you're working in. These qualifications include levels for those at any stage of career development - from those who are just starting out to those responsible for an organisation's overall customer-service strategy. The level 2-4 Diplomas in Customer Service form part of the level 2-4 Customer Service Apprenticeships. The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry.

    WHAT IS INVOLVED IN STUDYING THIS COURSE?

    Depending on which level you take, you'll cover areas such as:

    • Communicate using customer service language
    • Communicate using social media
    • Follow the rules to deliver customer service
    • Maintain a positive and customer-friendly attitude
    • Deal with customers face to face
    • Do your job in a customer friendly way
    • Organise the delivery of reliable customer service

     

    NCFE LEVEL 1 CERTIFICATE IN CUSTOMER SERVICE (601/3972/9)
    Sector : Business, Administration and Law

    Level
    Level 1

    Credit value
    23

    Guided Learning Hours
    133 - 175


    NCFE LEVEL 2 DIPLOMA IN CUSTOMER SERVICE (601/3973/0)
    Sector : Business, Administration and Law

    Level
    Level 2

    Credit value
    45

    Guided Learning Hours
    247 - 304


    NCFE LEVEL 3 DIPLOMA IN CUSTOMER SERVICE (601/3974/2)
    Sector : Business, Administration and Law

    Level
    Level 3

    Credit value
    55

    Guided Learning Hours
    289 - 375

    NCFE LEVEL 4 NVQ DIPLOMA IN CUSTOMER SERVICE (601/4056/2)
    Sector : Business, Administration and Law

    Level
    Level 4

    Credit value
    50

    Guided Learning Hours
    171 - 255

    WHAT CAREERS CAN THIS LEAD TO? These qualifications can help you get ahead in almost any industry, as good customer-service skills are essential for many jobs. Those looking to start a customer-service focused career may want to take these qualifications as part of an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. If you're committed to advancing your career by building strong customer-service skills, you may want to progress on to an additional qualification. Such as:

    • Level 1 Award/Certificate in Business Administration
    • Level 2 and 3 Medical Administration qualifications
    • Level 2 and 3 Certificates in Principles of Business and Administration
    • Level 2 and 3 Legal Secretaries qualifications
    • Level 4 Business and Professional Administration qualification
    • Level 3 Social Media for Business qualification
    • Level 3-4 Digital Marketing qualifications
    • Level 2-4 Customer Service Qualifications
    • Level 2-3 Customer Service Qualifications
    • ITQ Award/Certificate/Diploma for IT Users
    • Leadership

     

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